|Q1. Is it
safe for the children to ride on these items?
Children should be closely monitored and supervised by an adult at
all times. Children should always wear protective gear such as
helmets, knee and elbow pads while riding. See our safety page for
further safety instructions.
Q2. Is it legal to ride these
mobility scooters in my area?
We strongly suggest our customers contact your local law enforcement
for regulations in your area concerning your mobility scooters prior
submitting an order. You see, different countries get different
Q3. How much assembling required?
Most of our mobility scooter come 95% assembled .For some models,
you need to assemble the seat by yourself.
Q4. What is the maximum speed?
Since it is suggested for old person or disabled person used, the
normal speed for the mobility scooter should not be two fast, about
10km/h, but we should have larger models which can up to 18km/h.
More or less depending on optional power sizes.
Q5. Where can I get the
replacement parts? Are they expensive?
We carry most of the common spare parts in our warehouse. You can
order some wearing parts together with the products for the
maintenance. It will not cost so much, but some important parts cost
a little expensive.
Q6.Can I ride my mobility scooter
Yes, scooters are designed to be ridden inside and outside
Q7.How far can I go on one full
charge of the batteries?
That depends on the type of terrain youíre on, your weight, the
temperature, and other conditions, but you can count on a range of
approximately 25 to 30 miles.
Q6.How long will a set of
That depends on how often you charge them, and the type of use you
give your scooter, but generally, a set of batteries should last one
to one and a half years if you charge them daily.
Q7.What if I have problems with my
All our mobility scooters are covered by a comprehensive warranty.
Q8.Are spare parts available?
Yes, a full selection of spare parts is on hand.
Q9.Can I ride my scooter on the
The scooter is a "pedestrian mobility device", and is
intended for use on sidewalks. You should only ride on the roadway
when no sidewalk is available. Always ride with care.
Q10.Do I need a license for my
No license is required to operate a scooter.
Q11.Can I carry passengers on my
No, the scooter is rated for just the driver.
Q12.Is there any maintenance
required with the scooters?
The only user maintenance is to charge the batteries daily, check
tire pressures weekly, and keep machine clean with a damp, soft
Q13.Can I ride the scooter in the
rain or snow?
Yes, with some conditions: Do not ride if rain is heavy and may
possibly soak the control panel. Ride very slowly through puddles.
Do not ride if snow is deeper than 1/2 the height of your wheels.
Q14.Can I park the scooter inside
Yes, the scooter is equipped with sealed lead acid batteries
designed for indoor use.
Q15.Can I take my scooter on an
airplane or cruise ship?
Yes, but you will probably be asked to equip your scooter with
"Gel cell" type batteries.
Q16. What are the Medicare
requirements for mobility products?
Medicare requirements change frequently but have more recently
become more stringent. The following information is provided as a
courtesy only. It is the customerís responsibility to verify the
accuracy of the information.
Q17: How long will it take to
receive my order?
A: It depends on the destination place. It is the large item which
is better to be shipped via sea and may take up to 21-28 days to
Q18. Can the Mobility Scooter go
Yes. The Mobility Scooter can easily travel up inclines of up to 10
degrees. This is more than adequate for day to day, urban, use.
Q19. Can the Mobility Scooter go
No mobility scooter on the market is capable of traversing a full,
roadside curb yet like other mobility scooters.
Q20. Can I overcharge the battery?
No. The battery automatically stops taking charge when maximum
capacity is reached.
Q21. Can the Mobility Scooter go
Yes. It even sounds an audible alert to warn passers by that you are
in reverse motion.
Q22. Can the mobility scooter be
easily repaired should anything go wrong?
Yes. We carry an extensive range of spare parts which covers
virtually every component of the Mobility Scooter.
Q23. Can I part-exchange my
current mobility scooter?
Q24. How will I know when the
battery is almost dead?
The Mobility Scooter has a battery gauge built into the handlebars
indicating the amount of charge left.
Q25. Is it easy to put together
and take down?
Yes. Full instructions with detailed, easy to follow diagrams are
provided with each purchase.
Q26.How do I get my mobility
scooter/power wheelchair into a car?
Almost transportable mobility scooters are designed to fold or
dismantle into a few easy to manage pieces, which will fit easily
into most cars. You simply dismantle the scooter and lift the pieces
into the boot or back seat. There are various systems for
dismantling and some are easier to use than others.
Larger mobility scooters may well need a different approach. Some
will dismantle in much the same way as transportable scooters but
you must remember that the component pats will be heavier to lift.
Larger mobility scooters generally have larger batteries, motors and
seats and as such are more comfortable to use but will be less easy
Q27.How do I get the best out of
my Mobility Scooter batteries?
There are a few very simple rules that can help you get the maximum
life out of your mobility scooter batteries. Once you have bought
your scooter we recommend that you take really good care of your
batteries. If you look after them well they can last you several
Keep your scooter batteries fully charged at all times.
Even if you only pop down the road, or next door, put your scooter
back on charge!
Once your scooter is full to the top the charger just slowly
releases a very small amount of power into the scooter battery. That
is called a "trickle charge", this is very good for your
scooter battery and is very inexpensive.
Keep your batteries cool.
When you charge your batteries try not to leave them next to a
radiator or fire. It will not break them or stop them from working
if they get warm so donít worry. This is just to help you get the
most life out of your scooter batteries so you donít have the
expense of replacing them.
Make sure the terminals are greased.
This will be checked on your service but if you do have anyone
around who can just keep their eye on your batteries that would
help. Again this will not break them or stop them from working.
Ensure your batteries are kept clean.
If you go out in the wet or the mud, just wipe them down with a
clean, dry cloth. This stops any damp getting in and causing damage.
Q28.Choosing a Mobility Scooter -
Which one for me?
It is important to that you take time to consider which type of
mobility scooter you should buy in the same way that you would with
Firstly, you should consider what type of journey you expect to take
on your new mobility scooter. Is it likely to be very short journeys
close to home on good flat surfaces or will it be more long journeys
mostly over bad pavements or rough ground?
Do you need to put your mobility scooter into the car to take with
you on journeys to the shops or on holiday?
What is your body size and weight? It is important that you choose a
mobility scooter that will accommodate you comfortably.
What are your feelings on three or four wheel mobility scooters? Do
you want something that will give you maximum stability or would you
be better off with a scooter that will give you better manoeuvrability
around your local shops?
There are easy answers to all of these questions and if you give
them due consideration you will be likely to find the right product
Q29.Mobility Scooter maintenance -
Modern mobility scooters require very little maintenance but it is
still prudent to take certain measures in order to get the best from
your mobility scooter.
We recommend an annual service, which will go a long way to keeping
your mobility scooter in good working order, but there are certain
small things that you can do to help;
Keep your mobility scooter clean. Not only will your scooter look
better, but by keeping it clean you can stop grime and grit from
getting into any moving parts of your mobility scooter and causing
Donít let your scooter get too wet. You will almost certainly get
caught in the rain at some stage. When you do, make sure that you
give your mobility scooter a wipe down when you can. This drying
will stop any premature corrosion. Pay particular attention to soft
areas such as upholstery. You can go a long way to protecting your
mobility scooter from the elements by having a wet weather cover,
you can see a range of these in our Mobility scooter wet weather
Battery charging. Always pay attention to your user handbook for
your battery-charging guide or click here to read our guide to
charging your mobility scooter. A considered charging routine will
go a long way to ensuring a good performance from your mobility
Storage. If you can, store your mobility scooter in a dry, and clean
environment. Your mobility scooter will perform much better if it is
not subjected to extreme temperatures or damp. You can look in our
scooter accessories section for other storage ideas.
Basic maintenance. If you can, take a look at the underside of your
mobility scooter every few weeks or so and check that there are no
obstructions or any excessive build up or dirt, particularly around
the battery terminals and steering rack.
Consult your user guide. For any specific product requirements
please consult your mobility scooter user guide book for direction.
DONíT PANIC! Your mobility scooter will probably perform well
without any input from you at all but these measures will help.
Q30. Where can I go on my Mobility
Basically all mobility scooters can be driven with care on any
pavements and public pathways. However, the larger mobility scooters
that go at 8 miles per hour are legally allowed on the roads. Though
we do suggest that you exercise caution when using the roads and
only do it when you need to!
Please read to the end of this section if you would like to read the
official Highway Authority wording on where you can use your
The whole point of having a mobility scooter or a power chair is to
enable you to live your life to the same quality as you did when
your mobility wasnít such a problem.
When you go shopping look out for places that have good access for
wheelchairs that will suit you on your mobility scooter too! In fact
as of October 2004 it is a legal requirement for shops, hotels,
cafes, in fact anywhere that the general public want to go, to have
disability access, which is fantastic news for all you mobility
scooter-users out there!
On sunny days there is nothing better than getting out in the fresh
air on your mobility scooter. A handy hint when you are trying to
decide where to go for a ride round is to find places that have good
cycle-paths. If a place is good for bikes then it will be great for
your mobility scooter! As more people are getting mobility scooters
places of attraction are taking scooter-users needs more seriously.
If you are at all worried about using your mobility scooter
somewhere then you can always ring ahead and check that you will be
Another place you can ring is the Tourist Information Centre. Tell
them you have a mobility scooter and ask them what they would
suggest. They are usually very helpful!
Enjoying your mobility scooter!
Mobility scooters are designed to enhance the quality of your life.
They can give you back the precious freedom that you maybe in danger
of losing. Once you have made the decision to buy a scooter (that is
the biggest step) enjoy it!
Most class 3-mobility scooters have two speed settings, usually
changed by a switch.
12.8kph - 8mph maximum speed
Permitted only on the road. Not for use on the pavement or footpath.
6.4kph - 4mph maximum speed
Permitted on the pavement or footpath.
The law requires all class 3 vehicles to be fitted with Lights,
indicators, horn, rear view mirror, rear reflectors and a manual
handbrake. A flashing beacon can be used when driving on the road to
warn other road users of their presence, and must be used if driving
on a dual carriageway.
Insurance is not legally required for any powered vehicle in any
category, Class 2 for pavement use or Class 3 for pavement and road
use. However, it is recommended that the purchaser have at least 3rd
party/public liability Insurance, covering accidental damage to
other people and property. Remember, no matter how good a driver you
are, accidents happen!
Q31. What general advice is there
you have your scooter! Youíve made a huge step and you can start
to enjoy getting out and about.
Scooters are generally very reliable and do not need much looking
after but there are a few things that you can do.
Keep it clean and tidy. By doing this you will contribute towards
the smooth running of your mobility scooter and overall reliability.
Think about your battery charging. By having a sensible charging
regime you will limit your chances of ever running out of power and
help to protect the long term life of your batteries.
Have a regular service. Modern mobility scooters are very reliable
but, in order to get the best from it, you should have a service at
least once a year.
Avoid getting your mobility scooter too wet. You will probably get
caught out in the rain from time to time but you can take care to
protect your scooter with rain covers for you and your machine.
Take your keys with you. When you are out an about and you need to
leave your mobility scooter say outside a shop, you should be
careful to take your keys with you so that your scooter is safe.
Donít overload! You should take care not to overload your scooter
with too much heavy luggage. Remember tinned goods and potatoes can
be really heavy so donít try to take too much as this could affect
the balance and performance of your scooter.
Q32.Where do I store my Mobility
People store their mobility scooters in all kinds of places. Some
keep their scooter in the luxury of the living room or kitchen and
many people store them in the hallway. Others keep them under a
cover at the front of the house.
The best place to store your mobility scooter really is an outdoor
shed or garage. Ideally your storage place should be large enough
for you to drive into and get off the scoter, even better if you
have enough space to turn around so that you are facing the right
direction the next time you want to go out.
The main thing is that the facility is dry and protected from
extreme cold and heat.
Also, you will need to think about a power supply so that you can
charge your mobility scooter. Ideally, you would have a power point
in your garage or shed so that you can plug it in to charge after
you have used it. That way it will be full of power and ready to use
the next time you need it.
Many people who do not have access to a garage or shed will keep
their mobility scooter under a cover. These covers are great if you
have limited space and need to store your scooter close to your
home. If necessary, power can be fed via an extension lead to the
scooter when it is safe to do so.
You can view our mobility scooter covers and store in our scooter