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Frequently Asked Questions

 

If you need any more information just ask us, We are only too happy to help!

Q1. Is it safe for the children to ride on these items?
Children should be closely monitored and supervised by an adult at all times. Children should always wear protective gear such as helmets, knee and elbow pads while riding. See our safety page for further safety instructions.

Q2. Is it legal to ride these mobility scooters in my area?
We strongly suggest our customers contact your local law enforcement for regulations in your area concerning your mobility scooters prior submitting an order. You see, different countries get different policy.

Q3. How much assembling required?
Most of our mobility scooter come 95% assembled .For some models, you need to assemble the seat by yourself.

Q4. What is the maximum speed?
Since it is suggested for old person or disabled person used, the normal speed for the mobility scooter should not be two fast, about 10km/h, but we should have larger models which can up to 18km/h. More or less depending on optional power sizes.

Q5. Where can I get the replacement parts? Are they expensive?
We carry most of the common spare parts in our warehouse. You can order some wearing parts together with the products for the maintenance. It will not cost so much, but some important parts cost a little expensive.

Q6.Can I ride my mobility scooter outside?
Yes, scooters are designed to be ridden inside and outside

Q7.How far can I go on one full charge of the batteries?
That depends on the type of terrain youíre on, your weight, the temperature, and other conditions, but you can count on a range of approximately 25 to 30 miles.

Q6.How long will a set of batteries last?
That depends on how often you charge them, and the type of use you give your scooter, but generally, a set of batteries should last one to one and a half years if you charge them daily.

Q7.What if I have problems with my scooter?
All our mobility scooters are covered by a comprehensive warranty.

Q8.Are spare parts available?
Yes, a full selection of spare parts is on hand.

Q9.Can I ride my scooter on the road?
The scooter is a "pedestrian mobility device", and is intended for use on sidewalks. You should only ride on the roadway when no sidewalk is available. Always ride with care.

Q10.Do I need a license for my scooter?
No license is required to operate a scooter.

Q11.Can I carry passengers on my scooter?
No, the scooter is rated for just the driver.

Q12.Is there any maintenance required with the scooters?
The only user maintenance is to charge the batteries daily, check tire pressures weekly, and keep machine clean with a damp, soft cloth.

Q13.Can I ride the scooter in the rain or snow?
Yes, with some conditions: Do not ride if rain is heavy and may possibly soak the control panel. Ride very slowly through puddles. Do not ride if snow is deeper than 1/2 the height of your wheels.

Q14.Can I park the scooter inside my home?
Yes, the scooter is equipped with sealed lead acid batteries designed for indoor use.

Q15.Can I take my scooter on an airplane or cruise ship?
Yes, but you will probably be asked to equip your scooter with "Gel cell" type batteries.

Q16. What are the Medicare requirements for mobility products?
Medicare requirements change frequently but have more recently become more stringent. The following information is provided as a courtesy only. It is the customerís responsibility to verify the accuracy of the information.

Q17: How long will it take to receive my order?
A: It depends on the destination place. It is the large item which is better to be shipped via sea and may take up to 21-28 days to arrive.

Q18. Can the Mobility Scooter go up hill?
Yes. The Mobility Scooter can easily travel up inclines of up to 10 degrees. This is more than adequate for day to day, urban, use.

Q19. Can the Mobility Scooter go up curbs?
No mobility scooter on the market is capable of traversing a full, roadside curb yet like other mobility scooters.

Q20. Can I overcharge the battery?
No. The battery automatically stops taking charge when maximum capacity is reached.

Q21. Can the Mobility Scooter go backwards?
Yes. It even sounds an audible alert to warn passers by that you are in reverse motion.

Q22. Can the mobility scooter be easily repaired should anything go wrong?
Yes. We carry an extensive range of spare parts which covers virtually every component of the Mobility Scooter.

Q23. Can I part-exchange my current mobility scooter?
Unfortunately, no.

Q24. How will I know when the battery is almost dead?
The Mobility Scooter has a battery gauge built into the handlebars indicating the amount of charge left.

Q25. Is it easy to put together and take down?
Yes. Full instructions with detailed, easy to follow diagrams are provided with each purchase.

Q26.How do I get my mobility scooter/power wheelchair into a car?
Almost transportable mobility scooters are designed to fold or dismantle into a few easy to manage pieces, which will fit easily into most cars. You simply dismantle the scooter and lift the pieces into the boot or back seat. There are various systems for dismantling and some are easier to use than others.
Larger mobility scooters may well need a different approach. Some will dismantle in much the same way as transportable scooters but you must remember that the component pats will be heavier to lift. Larger mobility scooters generally have larger batteries, motors and seats and as such are more comfortable to use but will be less easy to transport.

Q27.How do I get the best out of my Mobility Scooter batteries?
There are a few very simple rules that can help you get the maximum life out of your mobility scooter batteries. Once you have bought your scooter we recommend that you take really good care of your batteries. If you look after them well they can last you several years.
Keep your scooter batteries fully charged at all times.
Even if you only pop down the road, or next door, put your scooter back on charge!
Once your scooter is full to the top the charger just slowly releases a very small amount of power into the scooter battery. That is called a "trickle charge", this is very good for your scooter battery and is very inexpensive.
Keep your batteries cool.
When you charge your batteries try not to leave them next to a radiator or fire. It will not break them or stop them from working if they get warm so donít worry. This is just to help you get the most life out of your scooter batteries so you donít have the expense of replacing them.
Make sure the terminals are greased.
This will be checked on your service but if you do have anyone around who can just keep their eye on your batteries that would help. Again this will not break them or stop them from working.
Ensure your batteries are kept clean.
If you go out in the wet or the mud, just wipe them down with a clean, dry cloth. This stops any damp getting in and causing damage.

Q28.Choosing a Mobility Scooter - Which one for me?
It is important to that you take time to consider which type of mobility scooter you should buy in the same way that you would with a car.
Firstly, you should consider what type of journey you expect to take on your new mobility scooter. Is it likely to be very short journeys close to home on good flat surfaces or will it be more long journeys mostly over bad pavements or rough ground?
Do you need to put your mobility scooter into the car to take with you on journeys to the shops or on holiday?
What is your body size and weight? It is important that you choose a mobility scooter that will accommodate you comfortably.
What are your feelings on three or four wheel mobility scooters? Do you want something that will give you maximum stability or would you be better off with a scooter that will give you better manoeuvrability around your local shops?
There are easy answers to all of these questions and if you give them due consideration you will be likely to find the right product for you.

Q29.Mobility Scooter maintenance - General
Modern mobility scooters require very little maintenance but it is still prudent to take certain measures in order to get the best from your mobility scooter.
We recommend an annual service, which will go a long way to keeping your mobility scooter in good working order, but there are certain small things that you can do to help;
Keep your mobility scooter clean. Not only will your scooter look better, but by keeping it clean you can stop grime and grit from getting into any moving parts of your mobility scooter and causing premature wear.
Donít let your scooter get too wet. You will almost certainly get caught in the rain at some stage. When you do, make sure that you give your mobility scooter a wipe down when you can. This drying will stop any premature corrosion. Pay particular attention to soft areas such as upholstery. You can go a long way to protecting your mobility scooter from the elements by having a wet weather cover, you can see a range of these in our Mobility scooter wet weather wear section.
Battery charging. Always pay attention to your user handbook for your battery-charging guide or click here to read our guide to charging your mobility scooter. A considered charging routine will go a long way to ensuring a good performance from your mobility scooter.
Storage. If you can, store your mobility scooter in a dry, and clean environment. Your mobility scooter will perform much better if it is not subjected to extreme temperatures or damp. You can look in our scooter accessories section for other storage ideas.
Basic maintenance. If you can, take a look at the underside of your mobility scooter every few weeks or so and check that there are no obstructions or any excessive build up or dirt, particularly around the battery terminals and steering rack.
Consult your user guide. For any specific product requirements please consult your mobility scooter user guide book for direction.
DONíT PANIC! Your mobility scooter will probably perform well without any input from you at all but these measures will help.

Q30. Where can I go on my Mobility Scooter?
Basically all mobility scooters can be driven with care on any pavements and public pathways. However, the larger mobility scooters that go at 8 miles per hour are legally allowed on the roads. Though we do suggest that you exercise caution when using the roads and only do it when you need to!
Please read to the end of this section if you would like to read the official Highway Authority wording on where you can use your mobility scooter.
Shopping
The whole point of having a mobility scooter or a power chair is to enable you to live your life to the same quality as you did when your mobility wasnít such a problem.
When you go shopping look out for places that have good access for wheelchairs that will suit you on your mobility scooter too! In fact as of October 2004 it is a legal requirement for shops, hotels, cafes, in fact anywhere that the general public want to go, to have disability access, which is fantastic news for all you mobility scooter-users out there!
Days out!
On sunny days there is nothing better than getting out in the fresh air on your mobility scooter. A handy hint when you are trying to decide where to go for a ride round is to find places that have good cycle-paths. If a place is good for bikes then it will be great for your mobility scooter! As more people are getting mobility scooters places of attraction are taking scooter-users needs more seriously. If you are at all worried about using your mobility scooter somewhere then you can always ring ahead and check that you will be ok.
Another place you can ring is the Tourist Information Centre. Tell them you have a mobility scooter and ask them what they would suggest. They are usually very helpful!
Enjoying your mobility scooter!
Mobility scooters are designed to enhance the quality of your life. They can give you back the precious freedom that you maybe in danger of losing. Once you have made the decision to buy a scooter (that is the biggest step) enjoy it!
Scooter speeds-explained
Most class 3-mobility scooters have two speed settings, usually changed by a switch.
12.8kph - 8mph maximum speed
Permitted only on the road. Not for use on the pavement or footpath.
6.4kph - 4mph maximum speed
Permitted on the pavement or footpath.
The law requires all class 3 vehicles to be fitted with Lights, indicators, horn, rear view mirror, rear reflectors and a manual handbrake. A flashing beacon can be used when driving on the road to warn other road users of their presence, and must be used if driving on a dual carriageway.
Insurance is not legally required for any powered vehicle in any category, Class 2 for pavement use or Class 3 for pavement and road use. However, it is recommended that the purchaser have at least 3rd party/public liability Insurance, covering accidental damage to other people and property. Remember, no matter how good a driver you are, accidents happen!

Q31. What general advice is there to have? 

Now you have your scooter! Youíve made a huge step and you can start to enjoy getting out and about.
Scooters are generally very reliable and do not need much looking after but there are a few things that you can do.
Keep it clean and tidy. By doing this you will contribute towards the smooth running of your mobility scooter and overall reliability.
Think about your battery charging. By having a sensible charging regime you will limit your chances of ever running out of power and help to protect the long term life of your batteries.
Have a regular service. Modern mobility scooters are very reliable but, in order to get the best from it, you should have a service at least once a year.
Avoid getting your mobility scooter too wet. You will probably get caught out in the rain from time to time but you can take care to protect your scooter with rain covers for you and your machine.
Take your keys with you. When you are out an about and you need to leave your mobility scooter say outside a shop, you should be careful to take your keys with you so that your scooter is safe.
Donít overload! You should take care not to overload your scooter with too much heavy luggage. Remember tinned goods and potatoes can be really heavy so donít try to take too much as this could affect the balance and performance of your scooter.

Q32.Where do I store my Mobility Scooter?
People store their mobility scooters in all kinds of places. Some keep their scooter in the luxury of the living room or kitchen and many people store them in the hallway. Others keep them under a cover at the front of the house.
The best place to store your mobility scooter really is an outdoor shed or garage. Ideally your storage place should be large enough for you to drive into and get off the scoter, even better if you have enough space to turn around so that you are facing the right direction the next time you want to go out.
The main thing is that the facility is dry and protected from extreme cold and heat.
Also, you will need to think about a power supply so that you can charge your mobility scooter. Ideally, you would have a power point in your garage or shed so that you can plug it in to charge after you have used it. That way it will be full of power and ready to use the next time you need it.
Many people who do not have access to a garage or shed will keep their mobility scooter under a cover. These covers are great if you have limited space and need to store your scooter close to your home. If necessary, power can be fed via an extension lead to the scooter when it is safe to do so.
You can view our mobility scooter covers and store in our scooter accessories section.

Main Office in Spain -  

Local 7, Urb. Los Porches, Avd. Antonio Machado Benalmadena Costa, MALAGA 29630 (+34) 952 44 77 64

If not in Spain please contact us to place your booking via our contact form or email to enquiries@mobilityabroad.com or phone UK 0044 (0)871 277 0888 

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